Privacy Policy for Luccy

Last updated: 6th January 2026

Welcome to Luccy! Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our mobile application and related services.

1. Information We Collect

We collect the following types of information to provide and improve our services:

a. Personal Information

Name, email address, phone number, and other contact details.
Pet details, such as breed, medical records, and vaccination history.

b. Usage Data

Details about your interactions with the app, including features you use and pages you visit.
Device and technical information such as IP address, operating system, browser type, device identifiers, and app version.

c. Location Data

With your consent, we may collect location data to provide location-based features such as lost pet reports or nearby vet services.

d. Payment Information

If you make in-app purchases, payment details will be processed through secure third-party payment gateways. We do not store your payment details.

e. Conversational Data (Call Luccy Feature)

When you use the Call Luccy feature, we may process the questions you ask and the responses generated by our AI assistant.
This data is used to improve the accuracy, safety, and quality of the feature.
We do not use these conversations to provide medical advice, and no medication recommendations are given.

2. How We Use Your Information

We use the information collected for the following purposes:

To provide, maintain, and improve our app and services.
To manage user accounts and authenticate your identity.
To send notifications, updates, and promotional materials (with your consent).
To assist in lost and found pet cases.
To power the Call Luccy conversational AI feature and enhance user experience.
To comply with legal obligations and resolve disputes.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following cases:

Service Providers: With trusted third parties who assist in operating our app, such as hosting providers or payment processors.
AI Service Providers: To support the Call Luccy feature, certain conversational data may be processed by secure third-party AI service providers.
Legal Requirements: When required by law or to protect our rights.
Community Features: If you participate in forums, lost pet reports, or other community features, your shared data may be visible to other users.

4. Third-Party Data Attribution

Luccy uses third-party IP address and network intelligence services to support security, analytics, and location-based features.

IP address data is provided by IPinfo (https://ipinfo.io).

5. Your Rights

You have the following rights regarding your personal information:

Access: Request access to the data we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your data, subject to legal or contractual obligations.
Opt-Out: Opt-out of receiving promotional communications.

6. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or destruction. While we strive to protect your information, no system can be 100% secure.

7. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before interacting with them.

8. Children’s Privacy

Our app is not intended for children under the age of 10. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant updates will be notified through the app.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

Email: support@myluccy.com
Phone: +9779813350184
Address: Old Baneshwor, Kathmandu, Nepal

By using Luccy, you agree to the terms of this Privacy Policy.